Refund policy

Returns and refunds

Items may be returned within 30 days after delivery. Please submit a return request through your customer account or contact service@outroadshop.com. Returns require approval before you send an item back.

Free Returns

Outroad covers return shipping for approved returns within the 30-day return window, including change-of-mind returns. We will provide a prepaid return label. There is no restocking fee for approved returns.

Please return the item with all parts and accessories. Original packaging is preferred where available. We may ask for photos to assess the item and arrange the return. If your item arrived damaged, defective, or incorrect, please contact us so we can help.

Warranty

All items include a 3-month warranty from the purchase date for manufacturing defects. Please contact us if you need warranty assistance.

Can I change the delivery address?

1.If the box(es) are still in the warehouse, we can change the delivery address for free.

2.If the box(es) are still pending delivery by Fedex, we can change the delivery address but there is a $30/box operating fee that must be paid by the customer.

3.If the box(es) are in transit, we can change the delivery address but the customer needs to cover the $30/box operating fee and the freight cost from intercept address to the new delivery address. The exact fee will be calculated according to the distance from intercept address to your new address.

What is the policy with cancelling orders?

1.If the box(es) are still in the warehouse, we can cancel the order for free.

2.If the box(es) are pending delivery by Fedex, we can cancel the order but the customer needs to cover the $15/box restocking fee.

3.If the box(es) are in transit, we can cancel the order but the customer needs to cover the $30/box operating fee and the return freight cost from the warehouse to the intercept address.

When will I be refunded?

The refund is released once the goods have been returned to our warehouse.

 

What if the product is damaged outside of the valid return period?

We want you to be a happy customer. Please reach out to us by email at service@outroadshop.com. and we will come up with a solution to make sure you are satisfied.